Return Policy

 

Carlos Rodal is committed to ensuring the 100% satisfaction of our art collectors! That’s why once you’ve receive an original artwork, we’ll give you seven (7) days to decide whether or not you’d like to keep that artwork or return it for a refund.

You may return any eligible artwork (i.e. artwork that is not one of the Final Sale items, listed below), provided that it is returned in its original condition and packaging.

The return guarantee is NOT applicable to the following final sale items:

  • Framed/Matted Open Edition Prints
  • Limited Edition Works
  • Special Collection Works

 

We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Carlos Rodal and are not fully satisfied, you have:

 

  • Seven (7) days to contact us about your intent to return the work
  • Three (3) days from the day you contacted us to ship out the artwork.

***Do not ship the artwork before contacting us; you must first contact us.***

 

If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)

 

How to Return an Original, Undamaged Work

Step 1 – Within seven (7) days of your merchandise delivery date, please call +521 33 3616 0337 between the hours of 9:00 AM – 6:00 PM GMT-6 Monday through Friday or email hello@carlosrodal.com to give us your order information and the reason for wanting to return the work.

Step 2 – Repackage the artwork using the original packaging materials. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely. Please refer to our Packaging Guidelines for instructions on how to safely package artwork for shipment.

 

Step 3 – Email hello@carlosrodal.com to complete the return process.

Once the piece is safely reached, Carlos Rodal will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.

 

Additional return informationPLEASE READ.

  • Additional shipping fees may apply for international returns.

 

What to Do If the Artwork Arrives Damaged

Step 1 – Within seven (7) days of your merchandise delivery date, please call 888-908-3886 between the hours of 9:00 AM – 6:00 GMT-6 Monday through Friday or email hello@carlosrodal.com  to give us your order information.

Step 2 – Save original packaging!

Step 3 – Take photos of damaged artwork and packaging. Please email these photos to hello@carlosrodal.com.

Step 4 – A Carlos Rodal support representative will contact you to discuss next steps.

 

Occasional damage in transit happens and is out of our control. We are happy to work with you to immediately resolve any damage that might occur. However, damage in transit is relatively rare.

 

limited-edition and fully authenticated by the artist.

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